By Admin on 25 September 2017

On 22 September 2017, the National Disaster Management Authority for Indonesia raised the volcanic alert level for the Mount Agung volcano in north east Bali to level 4, the highest level, indicating that an eruption is imminent. This page provides an overview of how the events may affect your travel insurance.

If you are looking to purchase a policy…

Given the increasing volcanic activity at Mount Agung, Bali, if you are considering purchasing a policy it is important to note that there will no longer be cover for any claims arising from any related volcanic activity, including volcanic ash cloud events, as it is no longer considered unforeseen.

If you have a policy that was issued after 21 September 2017, there will be no cover for any claims arising from any related volcanic activity, including volcanic ash cloud events, as it is no longer considered unforeseen.

If you have a policy that was issued from 21 June to 21 September 2017, there is certain cover for Travel Delay and Abandonment of Trip for a covered delay due to a natural disaster, per the specifics of the policy wording.

If you have a policy that was issued before 21 June 2017, as our policy terms changed at 21 June 2017, policies sold before this date didn’t specifically provide cover under Travel Delay and Abandonment of Trip due to volcanic activity or volcanic ash. However, if you are affected you should contact us to discuss your position further.


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