How to make a claim

We know that making a claim can sometimes seem complicated and a little bit daunting. We want to make this process as easy and straightforward for you as possible and have listed the key contact details below that you’ll need for each of our products.

Claims

If something happens that you may need to lodge a claim for, it's best to advise our claims handlers Global Claims Services Ltd as soon as possible. You can claim for up to 30 days after you return from your trip.

  • 02 9463 3371
  • (From outside Australia:) +61 2 9463 3371
  • By email: claims@columbusdirect.com.au
  • By fax: Attention: Global Claims Services Ltd
  • 02 9966 4484
  • (From outside Australia:) +61 2 9966 4484
  • By post: Global Claims Services Ltd
  • PO Box 1206, Crows Nest, NSW 1585

Please include your full name, address, telephone number, Insurance Schedule Number and a brief description of what happened.

Make sure you keep any receipts etc. that can be used as proof of ownership or to evidence any expenses you've incurred.

24/7 Emergency Assistance

If you have a medical emergency overseas (that is if you need in-patient hospital treatment, repatriation or need to cut your trip short), our assistance company Specialty Assistance Services (SAS) will help you.

  • +44 20 7902 7405
  • From within the UK dial 020 7902 7405
  • Reverse charge calls will be accepted

Please make sure you ring them as soon as you can so they can ensure you get the  best care and any costs you incur are covered (to ensure cover you need to notify SAS within 48 hours of your admission to hospital and if you need to curtail your trip, you need to let them know before you travel back home).

SAS will accept reverse charges if you can't pay for the call.