I have recently purchased insurance from you for the third time in 12 mths as you are great value (even though my husband works for an insurance co). The policy is comprehensive and I have recommended Columbus to several friends ... A company is only as good as the people who work there and your employees have only impressed me more each time I have contacted you.
Leanne

Thank you so much, you're a legend. I will definitely be using you in the future for more insurance. Now I'm on the way to saving up for my next holiday.
Tatiana
I would like to say thank you for the excellent service and product I have found Columbus to offer on top of excellent premiums for the quality of cover. Also I cannot fault the prompt and courteous service from your staff. This means we will always return to and recommend Columbus for future travel insurance.
Les
I would like to thank you for your excellent customer service. I have taken out policies with Columbus several times now, both here and in the UK and always receive pleasant and helpful advice on the phone.
Leonie

I would like to thank you for the settlement of my claim. In particular I would like to thank you for the quality of the service I have received in its processing.
Ray

  Thank you so much for taking the time to explain all of this to me. I am going to go with you guys as you have been awesome in answering my questions and being so prompt... I am sure that if anything does happen, if I get half the service over there as I have here, I will be in good hands...
Augusta
  Thank you for your prompt and efficient service. This is a wonderful idea and I will happily recommend Columbus to friends and family. Keep up the good work!
Jean
Thank you so much for getting back to me so quickly – it makes a nice change to be dealing with a company where someone takes the time to reply and actually answer the questions asked!!!
Belinda
Thank you ever so much for your understanding and your courtesy, it is appreciated! It is representatives like you that do Columbus proud. My dealings with you have been more than positive and, in turn, I have been a true advocate of Columbus to many others, emploring both the service and savings offered.
Damien
Just a quick note to say thanks so much for all your help when we were in India. It was certainly reassuring to have you at the end of the email during our situation stuck in the country! One thing is for sure it was nice to know there are Aussies back here you can rely on at a tough time.
Lorraine
I can’t go off overseas without first thanking you so very much for sending out my insurance particulars so quickly. You are the best!
Ruth
Have been on our rafting trip without any dramas. Had a good time and it was great to have the peace of mind knowing that we were covered if anything did go wrong. Thanks for organising the extra cover so promptly and for your personal attention in doing so. Keep up the good work!
Amber

The above are a selection of comments taken from emails received by us from customers.