Emergency Assistance & Claims

24/7 Emergency Medical Assistance

  • +44 20 7902 7405
  • From within the UK dial 020 7902 7405
  • Reverse charge calls will be accepted



Customer Services

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Service Update

We are currently receiving a high number of phone and email messages. We're doing our best to respond to everyone, but some delays are inevitable. At this stage please allow up to two working days to hear from us.

Coronavirus Information for Existing Customers

1 May 2020

The Coronavirus (COVID-19) pandemic is causing significant ongoing disruption to people’s travel plans. Cover available under your policy will depend on several factors. These include the date the policy was purchased, the date the trip was booked, the destination of travel, Australian Government travel advisories and the specifics of your situation.

We've put together some general information around COVID-19 related cover available on Columbus Direct policies for Australian residents. Please note that it is provided as a guide only. If you would like to discuss cover in relation to a specific set of circumstances, then please contact us.

Read the guide...