About Columbus Direct
At Columbus we love travel. We believe travelling makes us better people. We think that, when you travel, you should be free to make the most of every moment. Our travel insurance is here to give you that freedom.
We’re trusted by over 15 million travellers worldwide
Columbus Direct travel insurance is available in 45 countries and we’ve covered over 15 million travellers worldwide. We’re a leading international travel insurance specialist, but we’re also a local. From our office in Sydney we work to give Australian and New Zealand customers the great service they deserve and travel insurance that’s tailored to their needs.
We have 25 years of experience under our belt
Columbus Direct started out in 1988 in the UK and was the first company to sell travel insurance direct to consumers there. We were also the first to fully sell travel insurance online (including sending policy documents via email in PDF format). In 2001, we brought this winning formula to Australia and, shortly after, to New Zealand. Since then, we’ve learned a lot from you. We keep evolving to make sure we meet your needs in the ever-changing world of travel. That’s why Columbus Direct is now one of the longest standing online travel insurance brands in the region.
You can rely on us
Our policies are underwritten at Lloyd’s, the world's leading specialist insurance market.
When you buy travel insurance from our website, your personal data will be protected by a secure socket layer (SSL) connection certified by GeoTrust.
When you call us, you’ll be speaking to our awesome customer service crew in Sydney. They’re all certified by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and really know their stuff.
We’ve also won lots of awards. Check out our awards page to find out more.
We are an Australian Financial Services Licence holder
Columbus Direct Travel Insurance Pty Limited (ABN 99 107 050 582) ("Columbus Direct") is an Australian Financial Services Licence holder (No. 246636), authorised to provide general financial product advice and deal in general insurance products.
How we work with our underwriters at Lloyd’s
Under a binding authority with the insurers, Columbus Direct is authorised by them to arrange, issue, vary and cancel those travel insurance products on their behalf. The insurers can be contacted c/o Lloyd's Australia Limited, Level 9, 1 O'Connell Street, Sydney NSW 2000, Australia.
We comply with the General Insurance Code of Practice
The General Insurance Council of Australia Limited has developed the General Insurance Code of Practice (the Code). The Code is a self-regulatory code that insurers can choose to adopt. Both Columbus Direct and Lloyd’s support and comply with the Code and embrace its objectives of raising the standards of practice and service in the insurance industry.
Lloyd’s is a member of the Insurance Council of New Zealand. Both Lloyd’s and Columbus Direct support its Fair Insurance Code.
How we handle complaints
If you should have a complaint regarding us, or any issue in respect of your insurance, you should follow our Internal Dispute Resolution (IDR) process, a copy of which is available on request. In the first instance this means contacting us to advise us of your complaint. We will then provide you with a full copy of our IDR process explaining the steps in our IDR and the associated timeframes within which we will respond. Dependent on the nature of your complaint we may request you put it in writing to help us in investigating and resolving it.
About Collinson Group
Collinson Group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.
The group is built on a history of success within the travel and financial services sectors providing unrivalled insight and expertise around consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers.
We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,500 staff, and managing over 20 million end customers. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access programme, Priority Pass™ to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Visit the Collinson Group Website