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TRAVEL ALERT: Volcanic Activity - Mount Agung, Bali

On 22 September 2017, the National Disaster Management Authority for Indonesia raised the volcanic alert level for the Mount Agung volcano in north east Bali to level 4, the highest level, indicating that an eruption is imminent. This page provides an overview of how the events may affect your trave... Read more

Travel advice: Your insurance and the Istanbul airport attack

Wednesday’s attacks at Istanbul’s Ataturk airport have disrupted travel to and within Turkey. If you’re in Istanbul and you want to know how your travel insurance can help you, we’ve answered some FAQs below. For more information, please call our customer service team: Australia: 1300 669 999 New ... Read more

ALERT: Protests in Hong Kong

The Department of Foreign Affairs and Trade (DFAT) is warning travellers about continuing protests in several locations across Hong Kong. This includes rail stations and the Hong Kong International Airport. These protests pose an extra risk to travellers and have the potential to disrupt travel plan... Read more

Travel Advice Your insurance and the new device ban on flights

On March 21st US authorities announced that those flying into the USA from certain Middle Eastern destinations will not be allowed to carry large electronic devices, such as laptops or tablets, with them on their flight. Just under a week ago, UK authorities announced that they will follow suit. If... Read more

Your guide to travel insurance and pre-existing medical conditions

Buying travel insurance for a pre-existing medical condition can seem daunting; what needs to be disclosed? What if you’ve been free from a disease for a certain number of years? Do conditions like asthma need to be declared? We listen to you when you come to us with questions, so here are some of ... Read more

Your questions answered: Pregnancy and our travel insurance

Every year, we receive lots of questions about travel insurance coverage and pregnancy, and we’ve decided to look at them in detail here. Pregnancy is a special situation when it comes to travel insurance, and related risks aren’t automatically covered by all insurers. You should always check the r... Read more

ALERT: Global Coronavirus Outbreak

The current outbreak of novel coronavirus (2019-nCoV) was first reported from Wuhan, China, on 31st December 2019. This outbreak has since been reported widely in the media and by authorities such as the World Health Organisation (WHO), and it continues to make headlines around the world.  The deta... Read more

Guide to travelling with medical conditions

If your health is a factor when it comes to travel, you’re probably determined to manage your condition and carry on seeing the world - but you may have to make some changes. Following on the success of our article about travelling when you’re pregnant, we decided to look at what travelling with a ... Read more