Key contact details for existing customers
How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.
- 1300 669 999 or 02 9463 3399
- 9am-5pm Monday-Friday (Sydney time)
24/7 Emergency Medical Assistance
- +44 20 7902 7405
- From within the UK dial 020 7902 7405
- Reverse charge calls will be accepted
- +61 (0)2 8256 1770
- For claims on a policy purchased in 2018 or earlier, please contact Customer Services.
- For information about our Dispute Resolution Process including how to lodge a complaint please visit our complaints page
Family Violence Policy
- We are committed to assisting customers who may be affected by family violence. Our Family Violence Policy outlines principles and processes our employees will follow to assist you if you are experiencing Family Violence. If you are in immediate danger, please call 000.
Request your Policy Documentation
Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.