Key contact details for existing customers
How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.
Customer Services
- 1300 669 999 or 02 9463 3399
- 9am-5pm Monday-Friday (Sydney time)
- admin@columbusdirect.com
24/7 Emergency Medical Assistance
- +44 20 7902 7405
- From within the UK dial 020 7902 7405
- Reverse charge calls will be accepted
Claims
- +61 (0)2 8256 1770
- claims@csnet.com.au
- For claims on a policy purchased in 2018 or earlier, please contact Customer Services.
Complaints
- For information about our Dispute Resolution Process including how to lodge a complaint please visit our complaints page.
Request your Policy Documentation
Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.