Key contact details for existing customers

How to get in touch with us if you have questions about your policy, need to make changes or want to file a claim.

Customer Services

24/7 Emergency Medical Assistance

  • +44 20 7902 7405
  • From within the UK dial 020 7902 7405
  • Reverse charge calls will be accepted


  • For claims on a policy purchased in 2018 or earlier, please contact Customer Services.


  • For information about our Dispute Resolution Process including how to lodge a complaint please visit our complaints page

Family Violence Policy

  • We are committed to assisting customers who may be affected by family violence. Our Family Violence Policy outlines principles and processes our employees will follow to assist you if you are experiencing Family Violence. If you are in immediate danger, please call 000.

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

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