At Columbus Direct we aim to provide every customer with great products and great service. If you’re dissatisfied with our products, our service or the outcome of your claim then we’d like the opportunity to discuss and resolve this with you. This can be done informally by speaking with our Customer Care team or formally via our Dispute Resolution Process.

Our Dispute Resolution Process

Click the link below to download our Dispute Resolution Process in PDF format. 


Dispute Resolution Process


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Contact us

If you have questions about the complaints process, or want to discuss your complaint with us before raising it formally, then our Customer Care team would be happy to speak with you. Their contact details can be found here.