Categories

General

  • What is the maximum age you can insure up to?

  • Can you cover non-residents?

  • Do you offer individual policies to people under 19?

  • How soon before my trip should I buy travel insurance?

  • How can I pay for this insurance?

  • Is your website secure for online purchase?

  • What if I decide the policy isn't right for me once I've paid?

  • How do I cancel my policy inside the 19 day cooling off period?

  • Do we get a discount if more than one person takes the policy?

  • What am I covered for under your policies?

  • Can I buy-out the excess on your policy?

  • What is the maximum cover for my personal things when travelling overseas?

  • What is the maximum cover for my personal things when travelling domestically?

  • Can you cover my camera and other valuable items when travelling overseas?

  • Can you cover my camera and other valuables when travelling domestically?

  • Is my travel money covered when I am overseas?

  • What happens if my passport or travel tickets are lost or stolen overseas?

  • What happens if my passport or travel tickets are lost or stolen when I am travelling domestically?

  • What items do you consider Valuables?

  • Do your cover limits apply in total or per person?

  • Do child travellers have lower cover limits?

  • Does your policy cover yachting and boating?

  • Can you cover international cruises?

  • Can you cover domestic cruises?

  • Do your policies include volcanic ash cloud cover?

  • Am I covered in the event of an act of terrorism?

  • With a Family Annual Multi-Trip policy are we covered when travelling alone?

  • Does your Annual Multi Trip policy cover me on domestic trips?

  • Once I've started my trip can I extend the policy?

  • Can you cover one-way trips?

  • How do I make a claim?

  • I am away for 5 months - do I have to wait until I'm back in Australia to claim?

  • How do I contact you from abroad?

  • What do I do to dispute a denied claim or file a general complaint?

  • Who underwrites your policies?

Medical

  • What is a Pre-Existing Medical Condition?

  • Do I have to declare my Pre-Existing Medical Condition?

  • What Pre-Existing Medical Conditions are automatically covered?

  • How do I declare my Pre-Existing Medical Conditions?

  • What happens after I have declared my Pre-Existing Medical Conditions?

  • What if I don’t want my Pre-Existing Medical Conditions to be covered?

  • Can I choose to just cover some of my Pre-Existing Medical Conditions?

  • Can I be covered for the Pre-Existing Medical Condition of someone who is not named on my policy?

  • Do you cover pregnancy?

  • Why don't you offer unlimited cover for Overseas Medical Expenses?

  • What's the difference between Overseas Medical Expenses and Hospital Cash Allowance?

  • For medical claims, do I have to pay the bill and claim when I get back?

  • I will be lodging a medical claim when I get home, what do I need to collect from my overseas treatment provider?